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Frequently Asked Questions
Our team of knowledgeable consultants have answered some of the frequent questions we receive.
If you are looking for further information or would like to ask a question you don’t see here, please reach out, as we would love to hear from you!
You can get in touch via support@goldengraffiti.com or schedule virtual appointment.
About Us
Golden Graffiti celebrates personal style through thoughtfully designed jewelry featuring lab-grown diamonds and moissanite. With a variety of designs and customization options, we make it easier to find a piece that feels right for you.
Our jewelry is available in different metal options, including 10K, 14K, and 18K gold in yellow, white, and rose gold, as well as platinum on select designs. Available options may vary depending on the piece.
Yes! Our jewelry is made to order, with customization options that let you bring your vision to life. From choosing your preferred diamond shape, carat weight, and metal to creating a design that reflects your personal style, we help you create a piece that feels uniquely yours.
Currently, we operate online, making it easy for you to explore our collections from anywhere. If you need help choosing a design or customizing a piece, our team is always happy to assist you online.
Lab Grown Diamond FAQs
Yes! Lab-grown diamonds are real diamonds with the same essential chemical, physical, and optical properties as mined diamonds. The key difference is that they are created in a laboratory rather than formed naturally beneath the Earth's surface.
Lab-grown diamonds look just like natural diamonds. You can't tell the difference just by looking at them.
No, lab-grown diamonds retain their natural brilliance and sparkle over time. With regular cleaning and proper care, your diamond can continue looking beautiful for years to come.
Absolutely! Lab-grown diamonds have the same hardness as natural diamonds, rating 10 on the Mohs scale. They are well suited for everyday jewelry, including engagement rings, with proper care.
Yes, lab-grown diamond center stones above 0.5 CT at Golden Graffiti come with an IGI certificate. The report provides details about the diamond's grading and characteristics.
Lab-grown diamonds have the same essential properties as natural diamonds, while moissanite is a different gemstone with its own composition and optical characteristics. Both offer beautiful options, depending on your preferred look and budget.
Definitely! Lab-grown diamonds offer the beauty and durability of diamonds, often at a more accessible price than comparable mined diamonds. They also give you flexibility when choosing your preferred shape, carat weight, and setting.
Not at all! You can keep your lab-grown diamond looking beautiful with regular gentle cleaning and proper care, just like any other diamond.
No, lab-grown diamonds don't become cloudy over time. With regular cleaning and proper care, they can maintain their brilliance and sparkle for years.
About Moissanite
Yes! Moissanite is a real gemstone known for its brilliance, durability, and beautiful sparkle. It is different from a diamond and has its own unique properties.
Yes, moissanite has a diamond-like appearance and beautiful brilliance. However, it can show more colorful flashes of light than a diamond.
No, moissanite retains its brilliance over time. Regular cleaning helps remove dirt and oils, keeping your jewelry looking bright and beautiful.
Moissanite does not typically become cloudy over time. Dirt, oils, and product buildup can affect its appearance, but regular cleaning can help restore its shine.
Yes! Moissanite is a durable gemstone suitable for everyday jewelry, including engagement rings. As with any gemstone, proper care helps prevent damage.
Generally, yes. Moissanite is usually more affordable than a lab-grown diamond of a comparable appearance and size, making it a popular option for those shopping within a budget.
Absolutely! You can personalize your ring by choosing your preferred stone shape, size, metal, and setting to create a design that reflects your style.
Clean your moissanite jewelry gently with warm water, mild soap, and a soft brush. Rinse thoroughly and dry with a soft cloth to help maintain its brilliance.
Yes. Due to its similar properties to diamonds (both lab grown and mined or natural diamond rings), moissanite can pass a diamond tester. However, our specialised equipment can distinguish between moissanite and diamonds, ensuring you know exactly what you're purchasing.
Moissanite stones do not come with a certification. However, we stand behind our quality and welcome you to have your stone tested at a local jewelry store after receiving your piece. Our moissanite stones will pass standard moissanite identification tests.
Diamond Grading
Symmetry refers to how well the diamond's facets align with each other and how balanced the overall shape of the diamond is.
Diamonds with excellent symmetry have facets that are precisely aligned, creating a visually appealing and balanced appearance.
Symmetry is graded on a scale that includes Excellent, Very Good, Good, Fair, and Poor. An "Excellent" symmetry grade indicates that the diamond's facets are precisely aligned, and any deviations are extremely difficult to detect even under magnification.
Good symmetry is important not only for aesthetic reasons but also because well-aligned facets can enhance the diamond's brilliance and sparkle by optimising the way light interacts with the stone.
Polish refers to the smoothness of the diamond's surface, specifically how well the facets have been finished and how free the diamond is from polishing lines and other surface imperfections.
Diamonds with an excellent polish grade have a smooth surface with no visible imperfections. The absence of polishing lines and blemishes allows light to pass through the diamond unimpeded, contributing to its overall brilliance.
Similar to symmetry, the polish grade is assessed on a scale that includes Excellent, Very Good, Good, Fair, and Poor. An "Excellent" polish grade indicates a high level of craftsmanship in the polishing process.
Design & Ordering
Yes! You can purchase a diamond separately or order a setting without a diamond. If you'd like a setting for your existing diamond, please share the diamond details or IGI certificate so we can ensure the setting is compatible.
Yes, we offer customization options for our Moissanite diamond jewelry products. Please contact us for more information on our customization options.
Yes, we offer rush order service so that you will get your jewelry before the best moment of your life. We do not charge any extra money for rush orders, but please contact us our executives to get exact manufacturing timing at suppport@goldengraffiti.com
Golden Graffiti is proud to offer lifetime diamond upgrades but it will be chargeable based on the diamond size.
We will be pleased to receive the customized and personalized order. We have a simple procedure for customized orders, the steps are as below...
- Start a conversation with one of our jewelry designers about your customized design. They will help you in the designing process of your jewelry also if you have a specific design in your mind send us a picture.
- We will create CAD (Computer Design) of your jewelry and send it to you for confirmation. If you need any changes you can let us know we will do changes according to your requirements.
- Once the CAD is approved from your side. We will Cut & Polish your Moissanite Diamond and start the jewelry manufacturing process.
- When your jewelry is ready to ship, we will share the Images & Videos of your jewelry and then ship it with an international courier company.
→ Hurry! Now you will have it in your hand in a short time.
Processing & Shipping
Of course! If you’d like to change your shipping address after placing your order, just email us, and we’ll be happy to help you update it.
Each piece of our ethical fine jewelry is hand made especially for you, with love and care. Your beautiful piece of jewelry will be made in max 3 to 4 weeks plus shipping time 10 to 15 business days. Custom, Customized and Engraved pieces will require additional time.
Yes, we ship our jewelry all over the world.
Once, we dispatch your jewelry from our manufacturing unit after that we will update you with the tracking information so you can track your package. If you facing any error to track your jewelry please contact us.
Return, Resize & Repair
Each Piece Is Returnable To 30 Days From The Date Of Order Receiving.
We offer one complimentary resize within one full size up or down from its original size within 1st year of purchase.
Repairs typically take anywhere from 1-3 weeks, but this can vary depending on the extent of the damage and what is needed to repair the piece.
Resizing typically takes 1-2 weeks.